Deciding to look for help is a massive step in the right direction when you’re struggling with an addiction or mental health disorder. However, finding a residential treatment center that meets your or your loved one’s needs can sometimes be an even harder step to take.
With an overwhelming number of options and approaches, you are trying to find treatment not only in your budget, but also high quality, in hopes that it will save your life. That’s where a recommendation from a trusted professional can be so helpful.
But what if that recommendation from your doctor or therapist was not completely unbiased? What if you were to find out that the treatment facility your doctor recommended gave your doctor a “cut” from the costs you paid for residential treatment?
Unfortunately, referral fees and “kickbacks” have been a reality—most recently highlighted in the UK—for some time now in the mental health field. Some facilities who are desperate for clients, especially those offering private, residential treatment, will gladly pay referrers 10, 20, sometimes 30% of the costs they collect from the referred client. In recent months, this practice has been brought to light by The Sunday Times in a few comprehensive articles based on undercover reporting. Most recently, a 2018 report exposed a number of high profile kickback arrangements, causing at least one psychiatrist to promise to return all the referral fees he has received.
It depends on a variety of details—on the location, the definition of a “referral fee,” who is doing the referring, which healthcare program is involved, etc.
For example, in the United States, nationally, Stark Law prohibits physicians from receiving payments for referrals when specific federal healthcare programs are involved; the Anti-Kickback Statute broadens the restriction to any federal healthcare program and any referral source. Additionally, laws vary by state. For instance, the states of California and Florida have several laws clearly prohibiting centers from patient brokering. M. David Meagher, a lawyer and addiction treatment professional in California, warns that continuing in illegal practices will have significant adverse consequences for the industry. He writes, “The practice of paying for referrals calls into question our integrity. If examined closely by the media or the justice system, it is inevitable that families will lose faith in our ability to help their loved ones. The result will be another collapse of treatment centers across the country. Once our integrity is compromised, it will be a long and difficult road back to respectability.”
In the UK, the General Medical Council (GMC) prohibits doctors from receiving referral payments. It violates the 7 Principles of Public Life. Kickbacks could also be in violation of the Bribery Act of 2010.
While kickback arrangements have been a common practice for some treatment providers and referring professionals, many (of which we hope are the majority) have realized legal or not, referral fees are an ethical issue.
In 2017, we visited Paracelsus Recovery in Zurich, Switzerland, and were discussing this very issue with Jan Gerber, Managing Director. He was eager to share with us that he and his family-owned business passionately stands against this practice—even when they’ve lost business over it.
From his perspective, “it’s an ethical question” that in the worst case can “cost somebody’s life.”
Castle Craig, a residential center in Scotland, clearly states their view on referral agencies and fees, writing, “We feel that using these agencies turns patients into commodities who are effectively brokered from agencies to treatment centres.” They do not pay referral fees and “refuse to work with any referral agencies currently operating in the United Kingdom.”
[If you are a treatment provider or referring professional that would also like to go on record against this practice, we are happy to add your quote to this post.]
If you are looking for treatment for you or your loved one, be cautious of websites that appear to provide independent information about treatment options but require you to call a hotline to learn about them. These hotlines are often working with treatment centers on a referral fee basis, meaning that they are more likely to recommend you centers which are willing to pay them a fee. Sometimes they have centers of their own that they will try to recommend as well without disclosing the affiliation. The inner workings of a very popular website doing just that was detailed in a January Sunday Times investigative piece.
When your doctor, psychiatrist, therapist, etc. makes a recommendation, politely ask if they receive compensation or favors for recommending you those centers.
For example, you could say something like, “I’ve read in the news about referral fees and kickbacks, and I’m concerned. With the utmost respect, do you receive compensation for recommending me to that center?”
Ask the treatment provider you’re considering what their opinions are about referral fees. You could also ask if they can provide an itemized quote of the costs. Upon seeing line items, ask for clarification if the description seems vague or suspicious.
This is not 100% fail-proof as complaints go unfiled and enforcement takes time, but it is a very good sign if treatment providers are licensed, accredited (e.g. Joint Commission or CARF), and belong to an organizing body with relevant guidelines. For example, in the US, members of the NAATP (National Association of Addiction Treatment Providers) must adhere to its code of ethics which prohibits referral payments.
We’ve built a comprehensive collection of treatment options that allows people to find one that is a match for them. For example, when individuals visit our London portal page, they see all the centers we know of in London and can reach out to them directly.
We financially support our sites through advertisers who pay for placements which are clearly marked throughout the site. We do not and have never accepted a fee for referring someone to a particular center.